TrueVPN privacy

TrueVPN PRIVACY POLICY

Effective date: 05 April 2019

This Privacy Policy (the “Policy”) describes how Skytells, TrueVPN (“we”, “us”, the “Company”) collect, use, disclose and protect our users’(“you”) information. This Policy applies to all services(collectively as the “Service”) offered by Skytells Inc, including TrueVPN software applications (Windows, Mac, Android, iOS, Linux, Chrome Extension) Please acknowledge that it is your responsibility to review this Policy as we may update the Policy from time to time. In the event of modification of the Policy, we may contact you via email, in-app message, and notification regarding the changes in the Policy, if you have permitted us.

1. DATA WE DO NOT COLLECT

How you utilize VPN connection. (We do not see the applications, service or websites you use while connected to our Service nor do we store them). Original IP address and server IP address(that you connected to). DNS Queries

Some information, including, but not limited to, usage information and other information that may arise from Your interaction with the Services, cannot be used to identify You, whether in combination with other information or otherwise and will not constitute personal information for the purposes of this Policy.

ACCOUNT DATA

Registration date (e.g., 2018/09/01; this information is automatically collected during account registration.) Subscription status (e.g., 2018/09/01 - 2018/10/01; this information is automatically collected when users make the purchase.) Payment method (e.g., iTunes; this information is automatically collected when users make the purchase.) Advertising data (e.g., iOS ad identifier - IDFA), Android ad master identifier) We collect these account information strictly for the user support purpose.

2. DATA WE DO COLLECT

2.1 User Profile

When you create a profile, TrueVPN collects your name, email address and IP address, These data will never being sold.

2.2 Installation and Use

As an internet privacy & security service provider, we make sure your privacy is our primary concern, and we will be 100% transparent with our users. We believe the relationship between the users and us is built on trust, and trust is built on the truth. The following data have been break down into different categories to help you better understand what information we collect, how we collect it, and why do we collect it

2.3 PAYMENT DATA

Transaction ID( or reference ID) (e.g., YHK78676GHL; this information is automatically collected when users make the purchase.) Geolocation & Timestamp (e.g., US, 2018/09/01 19:05; this information is automatically collected when users make the purchase.) Cardholder last name (e.g., Huey; this information is automatically collected when users make the purchase.) Last four digits of the Credit card (e.g., 0009; this information is automatically collected when users make the purchase.) This information is collected on the third party payment processing system automatically, and it is separated from our internal system. This information is used for user support and troubleshooting purposes only. We have a dedicated accounting team process payment related-issue. ​

2.4 AGGREGATED DATA

Operating system (e.g., iOS 11.3.1-10,000,000; this information is collected when user open TrueVPN app.) App version (e.g., Version 6.1_132_432908b; this information is collected when user open TrueVPN app.) Daily active user (e.g., 2018/09/01-19,000,000; this information is collected when user open TrueVPN app.) Total data used for the month (e.g., 2018/09-1000TB; this information is automatically calculated and collected at the end of the month.) User geodemographics (e.g., US-100,000,000; this information is provided by the App store & the Google Play store.) This information helps us to understand our user better and in product planning, to further improve the user experience and user satisfaction. ​

2.5 VPN CONNECTION DATA

TrueVPN respects your privacy.
We do not collect, store, or see your traffic during connection.
We may collect the following insensitive data:
Error report (e.g., Error_Userdoesnotallowconfiguration; this information is automatically collected when VPN connection failed due to error.)
Choice of the protocol (e.g., Protocol_A; this information is automatically collected during VPN connection.)
Selected Server (e.g. New York, California ..etc) This information is used for troubleshooting, VPN service optimization ONLY, all the information WILL BE AUTOMATICALLY ERASED PERMANENTLY from the system after 12 HOURS. ​

2.6 OTHER INFORMATION

Analytics data (e.g., App crash report, in-app page engagement; this information is collected when using the TrueVPN.)
Advertising data (e.g., iOS ad identifier - IDFA), Android ad master identifier) (If possible)
This information helps us to track the performance of the app and certain features and to provide necessary support to sustain our free VPN service, please note that we do not share your share the information that you provide to TrueVPN with the third party advertisers. However, advertisers may be able to collect certain information independently from you or your device when serving ads from the TrueVPN, including your device’s advertising ID.
You may find more information about the advertisers and analytic service providers:
Adjust: https://www.adjust.com/privacy-policy/
AdMob: https://policies.google.com/privacy
Google Analytics, Firebase, GCM: https://policies.google.com/privacy
Facebook: https://business.facebook.com/privacy/explanation

3. HOW WE SHARE YOUR DATA

We use third-party live chat tool Intercom to communicate and interact with you. We only provide the intercom the unique device id & user id which is hashed from the IDFA or Android ad master identifier. This is information is encrypted and secure and is used for user support purposes. You may find more about the privacy policy of intercom here: https://www.intercom.com/terms-and-policies

4.OUR COMMITMENT TO PRIVACY PROTECTION

We are committed to protecting our users’ privacy and put it into several practices: The support team and accounting team have limited access to the data respectively(e.g., The support team can only access account data while accounting team can only access payment data through third party payment processors). The VPN connection data in our system will be permanently erased 96 hours after it is collected. We have designated staff regularly review the relevant regulation, rule, law changes to enforce the privacy protection. For requests or inquiries concerning user privacy, feel free to contact us at support@truevpns.com, our designated staff will respond to requests or inquiries within 48 hours.

5. COOKIE POLICY

We use cookies to help us provide better services on our websites. To break it down, we use three kinds of cookies on our website: Session cookies: These cookies store your preference, logins on our site. Google Analytics: We use this service to track the performance of certain pages on our site and to understand the impact of our advertising campaign. Google Analytics reference link: https://policies.google.com/technologies/types Intercom: We use this service for live chats. Intercom reference link: https://www.intercom.com/terms-and-policies#cookie-policy_why You may change your browser or devices’ setting to disable or refuse certain cookies on our site. Please do note that disables certain cookies may result in inaccessibility of our services on the websites.

6. GDPR COMPLIANCE

In compliance with the GDPR (General Data Protection Regulation), all users subject to the GDPR have rights in relation to the personal data: You have the right to be informed regarding what data does TrueVPN collect, as you are reading this Policy. You have the right to be provided with a copy of the data we collect from you upon request. Please do note that this may take up to 30 calendars days to complete. You have the right to request us to correct any information about you that may be incomplete or inaccurate. You have the right to request us to delete the information that we have about you. Do keep in mind that this may not apply to some payment information as per tax law we are required to retain certain information. You have the right to request us to suspend processing your personal data. You have the right to be provided with a copy of the data we collect from you in common format upon request(e.g., to reuse the data for your own purpose). Please do note that this may take up to 40 calendars days to complete. You have the right to object to us processing your personal data.