Effective date: 05 April 2019
1. DATA WE DO NOT COLLECT
How you utilize VPN connection. (We do not see the applications, service or websites you use while connected to our Service nor do we store them). Original IP address and server IP address(that you connected to). DNS Queries
Some information, including, but not limited to, usage information and other information that may arise from Your interaction with the Services, cannot be used to identify You, whether in combination with other information or otherwise and will not constitute personal information for the purposes of this Policy.
ACCOUNT DATARegistration date (e.g., 2018/09/01; this information is automatically collected during account registration.) Subscription status (e.g., 2018/09/01 - 2018/10/01; this information is automatically collected when users make the purchase.) Payment method (e.g., iTunes; this information is automatically collected when users make the purchase.) Advertising data (e.g., iOS ad identifier - IDFA), Android ad master identifier) We collect these account information strictly for the user support purpose.
2. DATA WE DO COLLECT
2.1 User Profile
When you create a profile, TrueVPN collects your name, email address and IP address, These data will never being sold.
2.2 Installation and Use
As an internet privacy & security service provider, we make sure your privacy is our primary concern, and we will be 100% transparent with our users. We believe the relationship between the users and us is built on trust, and trust is built on the truth. The following data have been break down into different categories to help you better understand what information we collect, how we collect it, and why do we collect it
2.3 PAYMENT DATATransaction ID( or reference ID) (e.g., YHK78676GHL; this information is automatically collected when users make the purchase.) Geolocation & Timestamp (e.g., US, 2018/09/01 19:05; this information is automatically collected when users make the purchase.) Cardholder last name (e.g., Huey; this information is automatically collected when users make the purchase.) Last four digits of the Credit card (e.g., 0009; this information is automatically collected when users make the purchase.) This information is collected on the third party payment processing system automatically, and it is separated from our internal system. This information is used for user support and troubleshooting purposes only. We have a dedicated accounting team process payment related-issue.
2.4 AGGREGATED DATAOperating system (e.g., iOS 11.3.1-10,000,000; this information is collected when user open TrueVPN app.) App version (e.g., Version 6.1_132_432908b; this information is collected when user open TrueVPN app.) Daily active user (e.g., 2018/09/01-19,000,000; this information is collected when user open TrueVPN app.) Total data used for the month (e.g., 2018/09-1000TB; this information is automatically calculated and collected at the end of the month.) User geodemographics (e.g., US-100,000,000; this information is provided by the App store & the Google Play store.) This information helps us to understand our user better and in product planning, to further improve the user experience and user satisfaction.
2.5 VPN CONNECTION DATATrueVPN respects your privacy.
We do not collect, store, or see your traffic during connection.
We may collect the following insensitive data:
Error report (e.g., Error_Userdoesnotallowconfiguration; this information is automatically collected when VPN connection failed due to error.)
Choice of the protocol (e.g., Protocol_A; this information is automatically collected during VPN connection.)
Selected Server (e.g. New York, California ..etc) This information is used for troubleshooting, VPN service optimization ONLY, all the information WILL BE AUTOMATICALLY ERASED PERMANENTLY from the system after 12 HOURS.
2.6 OTHER INFORMATIONAnalytics data (e.g., App crash report, in-app page engagement; this information is collected when using the TrueVPN.)
Advertising data (e.g., iOS ad identifier - IDFA), Android ad master identifier) (If possible)
This information helps us to track the performance of the app and certain features and to provide necessary support to sustain our free VPN service, please note that we do not share your share the information that you provide to TrueVPN with the third party advertisers. However, advertisers may be able to collect certain information independently from you or your device when serving ads from the TrueVPN, including your device’s advertising ID.
You may find more information about the advertisers and analytic service providers:
Google Analytics, Firebase, GCM: https://policies.google.com/privacy